Refund and Cancellation Policy

Last updated: May 30, 2025

This Refund and Cancellation Policy explains the terms under which clients of Prime Consultancy Services may seek cancellations or refunds.

1. Service Cancellation:

• Cancellations must be requested in writing before initiation of service. Once a project has started, cancellations are not accepted.
• If cancellation is accepted (only in rare cases), any third-party fees paid (government charges, stamp duties, or partner fees) are non-refundable.

2. Refund Eligibility:

• Refunds are only applicable where services have not commenced and no official submissions are made.
• Refunds are not applicable if delays are due to incomplete documents or non-cooperation from the client.

3. Non-Refundable Charges:

• All government fees, taxes, administrative costs, documentation charges, and professional fees already incurred are non-refundable.

4. Processing Refunds:

• Approved refunds will be processed within 15 working days to the original mode of payment.

5. Dispute Resolution:

• In case of dissatisfaction, clients may raise a written grievance for review by senior management. Our goal is to address concerns fairly.

6. Force Majeure:

• No refunds for delays or disruptions caused by events beyond our control, including changes in government policy, natural calamities, or internet outage.

7. Contact for Refunds:
   Email: help@primeconsultancy.org